The completion of a construction project in your neighbourhood depends on various factors, including permit approvals, weather conditions, and the complexity of conduit placement, especially when dealing with multiple utility crossings. Taking all these elements into account, our most accurate estimate for the average duration typically falls within the range of one to two months, starting from the commencement of the project until its successful conclusion. You will receive door hanger communications when we begin locating utilities and when construction begins. At the completion of the project, you will be visited by our fibre specialists that can answer any questions you may have our products and services or you can reach our sales team at sales@telmax.com.

The holes you've observed in your lawn are a part of our conduit installation process, where we lay conduit to house our fibre optic network. Our primary method for this installation involves a Horizontal Directional Drill (HDD) to ensure precision and safety. To execute this method safely, we must expose any existing utilities that fall within a 1-meter radius of our conduit's path. You may notice coloured paint markings near or across these excavation areas, serving as indicators of the specific utility being exposed: Red = Hydro Yellow = Natural Gas Orange = Telecommunications Blue = Water However, in cases where no visible paint markings are present around the excavations, the digging serves various purposes: Establishing connections between different drill shots Preparing for future placement of our underground hardware, such as the Ground Level Box (GLB). Addressing situations where the drill faces challenges in making tight turns, potentially requiring excavation using a hydrovac truck. Please rest assured that these measures are all part of our commitment to ensuring the safe and efficient installation of our fibre optic network.

The presence of these orange fences serves an important safety purpose. They are erected to protect residents from potential harm and to restrict access to open excavations or areas that may pose tripping hazards. Once the excavations have been properly backfilled and raised to the appropriate level, the fences will be taken down, and the area will undergo a thorough cleanup to remove any debris.

Those are hydrovac trucks in action. They employ a combination of high-pressure water, much like a pressure washer, and a robust vacuum system to excavate soil while minimizing any potential harm to tree roots and existing utilities. The process involves spraying water into the ground to hydrate and loosen the soil, which is then efficiently suctioned up by the vacuum and stored within the truck. Later, the collected soil is properly disposed of in an approved location.