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View our article on the construction process.

We're in the process of constructing a brand-new 100% pure fibre network right on your street. This exciting development will offer you the choice to opt for a different Internet service provider than your current one. telMAX has earned acclaim as Canada's fastest Internet service provider, offering incredibly competitive rates known for their transparency, honesty, and commitment to the communities we serve and our customers.

The completion of a construction project in your neighbourhood depends on various factors, including permit approvals, weather conditions, and the complexity of conduit placement, especially when dealing with multiple utility crossings. Taking all these elements into account, our most accurate estimate for the average duration typically falls within the range of one to two months, starting from the commencement of the project until its successful conclusion. You will receive door hanger communications when we begin locating utilities and when construction begins. At the completion of the project, you will be visited by our fibre specialists that can answer any questions you may have our products and services or you can reach our sales team at sales@telmax.com.

The majority of the work necessary for our 100% pure fibre network installation occurs on municipal property, as part of an agreement between the town and telMAX. This work takes place within the municipal right of way, which extends from the road's edge to your property line.

In the event that we're installing MAXfibre Internet at your location, we'll need access to your property to install a drop fibre that connects the Internet from the main conduit line to your house or business. It's important to note that we take great care to minimize any disruption to private property, ensuring that the impact is minimal to none.

As soon as our infrastructure is in place on civic property (which is municipal-owned land) and the area has been restored to its original condition, our dedicated fibre specialists team will begin reaching out to your street to offer our products and services. Once a home or business owner expresses interest, signs up for our services, and books an installation date, our dedicated team will return to complete the installation process.

This installation process involves:

1. Underground Conduit: We'll install a small conduit underground, extending from the property line to the exterior entrance of your house or business.

2. Fibre Connection: A fibre line will then be threaded through the conduit to establish a connection with our network.

3. Interior Installation: Finally, our interior installation team will set up the necessary hardware within your household or business to ensure seamless connectivity.

The holes you've observed in your lawn are a part of our conduit installation process, where we lay conduit to house our fibre optic network. Our primary method for this installation involves a Horizontal Directional Drill (HDD) to ensure precision and safety. To execute this method safely, we must expose any existing utilities that fall within a 1-meter radius of our conduit's path.

You may notice coloured paint markings near or across these excavation areas, serving as indicators of the specific utility being exposed:

• Red = Hydro

• Yellow = Natural Gas

• Orange = Telecommunications

• Blue = Water

However, in cases where no visible paint markings are present around the excavations, the digging serves various purposes:

• Establishing connections between different drill shots

• Preparing for future placement of our underground hardware, such as the Ground Level Box (GLB)

• Addressing situations where the drill faces challenges in making tight turns, potentially requiring excavation using a hydrovac truck.

Please rest assured that these measures are all part of our commitment to ensuring the safe and efficient installation of our fibre optic network.

Those are hydrovac trucks in action. They employ a combination of high-pressure water, much like a pressure washer, and a robust vacuum system to excavate soil while minimizing any potential harm to tree roots and existing utilities. The process involves spraying water into the ground to hydrate and loosen the soil, which is then efficiently suctioned up by the vacuum and stored within the truck. Later, the collected soil is properly disposed of in an approved location.

The reason for the cutout in your driveway is connected to the placement of conduit parallel to the road, allowing us to reach every house or business along the way. In this process, we must uncover and visually verify the safe crossing of any preexisting services, which may sometimes be located beneath the asphalt surface of driveways.

To provide clear indications of the service being crossed, specific colors are used:

• Red = Hydro

• Orange = Telecommunications

• Yellow = Natural Gas

• Blue = Water

When holes are made in asphalt surfaces, they are subsequently filled and leveled to ensure safety until the final asphalt restoration. This restoration, however, is typically carried out as a collective effort in a specific area for maximum efficiency. Consequently, it is often deferred until the entire installation process in that area is completed.

Rest assured, any asphalt removals will be meticulously repaired to match or even exceed the existing condition, utilizing HL-3 asphalt that closely resembles the top layer found on freshly paved roads.

Our lawn restoration process adapts to varying weather conditions:

Topsoil and Seed: In the hotter summer months and during droughts, we'll strive to repair any excavated lawns by introducing topsoil and seeding. To achieve the best outcome, we kindly request homeowners' assistance in daily watering.

Sod Installation: To ensure the sod's successful integration into the existing soil and the development of a healthy lawn, we opt for sod placement during early spring, as well as late summer to fall. These seasons offer lower average temperatures and increased average precipitation, creating the most favorable conditions for sod rooting. Following the installation, telMAX will provide an initial water application, and we encourage homeowners to join in the effort to keep the sod adequately hydrated while the roots establish themselves beneath the surface. Depending on weather conditions, this process may take up to a month.

Once the sod has fully established itself, as indicated by its lush green and growth, you can treat it just like the rest of your undisturbed lawn, ensuring its ongoing health and vitality.

Lawn restoration does not occur during the winter months and will be scheduled in spring as soon as the weather remains favourable for growing conditions.

The presence of these orange fences serves an important safety purpose. They are erected to protect residents from potential harm and to restrict access to open excavations or areas that may pose tripping hazards. Once the excavations have been properly backfilled and raised to the appropriate level, the fences will be taken down, and the area will undergo a thorough cleanup to remove any debris.

We use locating companies to find and record the location of existing utilities such as hydro, gas, water, and telecommunications that may interfere with the placement of our conduit. These locates cover the main telecommunication lines however they do not include the individual service cables running to each individual house. Our contractors do their best to avoid damaging these service lines but without knowing their exact location damages cannot be completely avoided. Upon the damage of a service the homeowner may contact their telecommunications provider who will come to repair the damaged service free of charge to the resident.

Ground Level Boxes (GLBs) play a critical role in distributing our fibre optic network to multiple locations, whether it's to supply fibre to other GLBs or to individual homes. Each GLB has the capacity to serve up to 12 homes. Consequently, these GLBs are strategically placed at regular intervals, typically every 12 homes, to ensure an efficient delivery of our fibre optic services to each individual residence.

The location for placing these GLBs is subject to approval by the Municipality, and they are installed on civic property. It's important to note that these locations are determined in advance during the design phase of the project, making it extremely challenging to relocate them once fibre lengths have been calculated and issued. Moving the boxes would result in fibre lengths that are too short for effective connectivity.

Please be aware that these boxes will be positioned at ground level, flush with the existing ground surface for minimal visual impact.

Prior to initiating any construction, our team conducts a thorough assessment of all neighbourhoods to determine the most efficient construction methods that minimize disruption. While we take great care to avoid such situations, there may be rare instances where a sprinkler system is inadvertently damaged during our operations.

Rest assured, we are prepared for such occurrences and maintain a team of skilled professionals ready to promptly address and repair any damage. If you find yourself in need of assistance with this matter, please contact us at cc@telmax.com. Our team will promptly get in touch with you to resolve the issue.